FREQUENTLY ASKED QUESTIONS

What payment methods do you accept?
We accept payment by Visa, Mastercard, Discover, and American Express.

Do you ship internationally?
We currently ship only to the United States.

What shipping methods are available and how much do they cost?
For your convenience, we ship via UPS only. UPS Ground shipping is free! Our site is plugged directly into the UPS shipping calculator, the rates for which are based on your location, package weight, and package dimensions. To calculate the cost of expedited shipping for your order, put in your ZIP code during checkout and click continue.

I was sent the wrong product/I was sent a defective product.
If you received the wrong product(s) or the product(s) received are defective, please do not just ship your order back to us. Please contact us at info@checkmatesports.com with your order number and a specific explanation of the issue. We will jump right on it and take care of everything for you!

How can I make a change to my order?
If you made a mistake on your order or would just like to change something, please CALL US RIGHT AWAY at 800.521.2462. If your order has not yet been shipped, we MAY be able to make the change for you. Please be ready to share the order number, the name the order was placed under, the email address used for the order, and what you would like changed. If the change is possible, we’ll make it happen.

Why didn’t I receive a confirmation email?
Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email arrived there. If you are not able to find it there, please email us at info@checkmatesports.com and we can confirm that the order was recieved.

What name will appear on my credit card bill?
The name on your credit card bill will be CHECKMATE SPORTS, LLC.

You don’t have any products for my school - when will you?
We are working hard to add as many new licenses as possible as quickly as possible - keep your eyes peeled for new schools very soon. In the meantime, please check out our VOTING TOOL to submit a vote for the next school(s) to join our mix!

If you have any questions or concerns that were not addressed here, please let us know at info@checkmatesports.com or 800.521.2462.